Shipping Policy

Last updated: March 2026

Processing Times

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Estimates

We offer free shipping on all e-bike orders to the continental United States. For international orders, shipping rates will be calculated at checkout.

Delivery Times

Standard shipping typically takes 5-10 business days depending on your location. Please note that delivery times may be affected by carrier delays or holidays.

Damages

CB VELO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Contact Us

If you have any questions about your shipment, please contact us at support@bigniubike.com.